John Hermes has over 20 years of information technology experience in higher education and currently serves as the Chief Technology and Campus Operations Officer at Oklahoma Christian University (OC). Through his visionary leadership OC has seen the early adoption and implementation of several emerging technologies in a continuing effort to improve customer service, create operational efficiencies and provide a great user experience. John was the recipient of the Laserfiche Visionary Leadership Award for his work in creating operational efficiencies in student financial services through the use of electronic content management. He has presented sessions on "Information Strategies for the Connected Age" and "The Digital Transformation: Building a Modernized Campus for Student Success" at the Educause annual conference and has served on the Educause IT Issues Panel.